RETURN POLICY

At PALU, we take immense pride in the meticulous craftsmanship and quality of our leather pieces. To ensure the integrity of our creations, we offer complimentary returns and exchanges within 30 days of purchase.

To be eligible for a return or exchange:

• The item must be in perfect, sellable condition, unused, unmarked, and free of any signs of  wear.

• All original packaging, documentation, and tags must accompany the item, with tags still  securely attached.

• Personalized items, such as those that are hot-stamped or engraved, are not eligible for  return or exchange.

 

Items that do not meet these conditions may not be accepted for return.

For online purchases, returns can be initiated by contacting our Client Services team at Clientservices@paluny.com. Once registered, simply:

1. Place the item in its original packaging along with the original receipt.

2. Affix the provided pre-paid shipping label to the package.

3. Drop it off at any UPS store or pick-up location.

 

Refunds will be issued to the original purchaser in the original form of payment after the returned item has been reviewed and approved by PALU’s Quality Services team.

Should you have any questions or need assistance, our Client Services team is always here to help.

Thank you for choosing PALU to be a part of your collection. 

Your support is truly valued.

The PALU team